Curbstone Valley Farm cannot accept the return of personal care products, but will offer a product replacement, or refund, for incorrectly shipped, or damaged orders.
To be eligible for a refund, or replacement, if an item arrives in damaged condition, please contact us immediately at firstname.lastname@example.org.
Please do not discard any packaging materials, or damaged product, until we respond to your claim, as photographs, or return of the damaged product, may be required as evidence for filing an insurance claim with the shipping carrier. Note that you may be required to take the damaged shipment to your local Post Office for inspection.
Non-personal care products must be returned in resale condition (candles, tote bags, mugs etc.), and may be returned for a refund of the full purchase price within 14 days of receipt. Note that shipping costs cannot be refunded, and return shipping fees are the responsibility of the customer.
Please contact us prior to returning any product to ensure your return is handled appropriately.